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STATE OF CALIFORNIA DEPARTMENT OF INSURANCE


John Garamendi, Insurance Commissioner

A CONSUMER IS ENTITLED TO:

1. SELECT THE AUTO BODY REPAIR SHOP TO REPAIR AUTO BODY DAMAGE COVERED BY THE INSURANCE COMPANY. AN INSURANCE COMPANY SHALL NOT REQUIRE THE REPAIRS TO BE DONE AT A SPECIFIC AUTO BODY REPAIR SHOP.

2. AN ITEMIZED WRITTEN ESTIMATE FOR AUTO BODY REPAIRS AND, UPON COMPLETION OF REPAIRS, A DETAILED INVOICE. THE ESTIMATE AND THE INVOICE MUST INCLUDE AN ITEMIZED LIST OF PARTS AND LABOR ALONG WITH THE TOTAL PRICE FOR THE WORK PERFORMED. THE ESTIMATE AND INVOICE MUST ALSO IDENTIFY ALL PARTS AS NEW, USED, AFTERMARKET, RECONDITIONED, OR REBUILT.

3. BE INFORMED ABOUT COVERAGE FOR TOWING AND STORAGE SERVICES.

4. BE INFORMED ABOUT THE EXTENT OF COVERAGE, IF ANY, FOR A REPLACEMENT RENTAL VEHICLE WHILE A DAMAGED VEHICLE IS BEING REPAIRED.

5. BE INFORMED OF WHERE TO REPORT SUSPECTED FRAUD OR OTHER COMPLAINTS AND CONCERNS ABOUT AUTO BODY REPAIRS.

COMPLAINTS WITHIN THE JURISDICTION OF
THE BUREAU OF AUTOMOTIVE REPAIR

Complaints concerning the repair of a vehicle by an auto body repair shop should be directed to:

Toll Free (800) 952-5210

California Department of Consumer Affairs Bureau of Automotive Repair

10240 Systems Parkway

Sacramento, CA 95827

10 Things to Know Before Having Your Repair

1. Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.

2. Never drive a car that could be unsafe because of damages.

3. Some insurance companies may want you to visit their drive- in claims center before having your car repaired. You can do this, or you may leave your car at your collision repair shop and ask that the insurance company inspect the car there.

4. You are not required by law to obtain more than one estimate or appraisal.

5. You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.

6. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, ask the shop manager.

7. Choose a shop that has uni-body repair equipment and certified (by I-CAR or ASE, for example) Technicians.

8. Ask if the shop will be using genuine manufacturer (OEM) replacement parts.

9. Ask if the shop offers a repair warranty.

10. Let the collision repair shop you choose help you negotiate your claim with the insurance company, this often leads to a better deal.

office

Intrepid Collisions Inc.
1206 Via Roma
Colton, CA 92324
Phone: (909) 433-9948
Fax: (909) 433-9048

Business Hours
Mon-Fri
8.00 am - 5.00 pm

Strategic Partners
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