FAQs
I just had an accident, what should I do?
First, you will need report the accident to your insurance company. They will issue you a claim number, confirm your deductible amount and verify if you have rental car coverage. Advise your insurance company that you would like Intrepid Collision, Inc. to handle your repairs. Then, just give us a call and we’ll answer all your questions and start the repair process. For emergency towing please call our transport company at (909) 357-3666
Your shop is not on my insurance company's preferred list. Can I still get my vehicle repaired by you without having to pay extra and will I still receive a lifetime warranty from your shop even though you are not on their list for direct repair facilities?
Yes, your insurance company cannot require you to use any particular shop. The consumer has the right to choose where their vehicle is repaired. We accept all insurance claims. We will negotiate with your insurance company to make sure we have what we need to repair your vehicle professionally. You will have peace of mind knowing all repairs completed at Intrepid Collision, Inc are back by our Limited Lifetime Warranty.
The damage to my car was caused by the other driver, however their insurance company is slow to accept any liability, what is my recourse?
You need to contact your adjuster and start the claim under your collision policy. If the other company still has not accepted liability by the time the repairs to your vehicle are completed, you will have to pay a deductible. Your company may reimburse you if it challenges the claim successfully. If you do not wish to incur any out-of-pocket expenses, you can wait for other insurance carrier to investigate or ask your adjuster if it possible to waive your deductible if you are not at fault.
What if my vehicle has frame damage?
Most cars today are built using unibody construction, meaning that the frame and body of the car are welded together. That means that usually, when your car is involved in a collision, it will have some type of movement to the unibody. Intrepid Collision, Inc utilizes the latest technology in collision repair which allows use to straighten or, if needed, replace unibody components and return vehicles to their original factory specifications with laser accuracy.
How long will my vehicle repairs take?
There are many factors that come into play. Your service advisor can estimate the amount of time that it will take to repair your vehicle, but please remember that this is only an estimate. We will do everything within our power to repair your vehicle within the target date, but we cannot guarantee it, as there are many factors including: parts availability, uncovering hidden damages, insurance company reinspection that are beyond our control. And keep in mind, the longer we keep your vehicle the more it costs us in terms of valuable storage and repair facility space, so we will get it back to you as soon as we can.
Who pays for the repairs? Is a deposit required?
Insurance companies vary on how they make payments. Please note that Intrepid Collision, Inc. requires full payment upon delivery of your vehicle, so please check with your insurance company to find out how they processes payments.
Your deductible is your responsibility and must be paid at time of delivery.
Deposits are usually required on specialty vehicles, special order parts or customer-pay repairs.
Payment methods: We accept money orders, cash, debit cards, Visa®, Mastercard®, Discover® credit cards, and Cashiers Checks.
Note: We do not accept personal checks.
